Returns & Refunds

If, for whatever reason, you wish to cancel your order please contact us as soon as possible. Once an order has been dispatched we are unable to cancel. Please do not refuse to accept delivery of an order as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. We will be charged for this return and we will deduct these charges, plus handling charges, from any refund amount.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase or the goods are faulty or damaged. You must notify us within 7 (seven) working days of receiving the products. Items must be returned in their original condition and packaging. If the returned items are not in a resalable "as new" condition a refund may not be possible. If items are missing from your order, please notify us as soon as possible. This regulation only covers countries that are member states of the EU. If you are ordering from a member state of the EU other than the UK please check your country's regulations on Distance Selling as this may vary. If you are ordering from a country that is outside of the member states of the EU this regulation is not applicable, but we will do our best to adhere to these guidelines in the way your returns are dealt with. You have the right to return any item ordered, for no reason and without penalty for a refund. This excludes special order items. If you are returning an item under Distance Selling, you are responsible for the return shipping costs.

Once you have notified us that you are cancelling your order any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. Non-stock or special order items that are being returned will be subject to a handling charge of 15%. This does not apply to faulty or damaged items and normal stock items.

Goods must be returned to our head office within 14 days of notifying our sales team. Returns are sent at your own expense. Nick Young Tractor Parts Ltd recommends that you return goods with proof of posting. We cannot accept responsibility for parcels lost in transit when being returned to us. Nick Young Tractor Parts Ltd will only refund the costs of postage where the item returned is faulty or incorrectly supplied.

Call us on 01673 828 883
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